Front of House Supervisor

PharmaCann•Solon, OH

5d•Onsite

About The Position

PharmaCann, Inc. is seeking energetic, results-driven individuals to join their rapidly growing team in the cannabis industry. The Supervisor, Front of House is responsible for supervising a team focused on quality, training, customer experience, cash reconciliation, and potentially the check-in department. The goal is to improve accuracy, operational initiatives, ensure safety, security, and compliance with all State and Local regulatory standards. This role is accountable for executing initiatives that achieve hospitality goals and requires a business process-oriented professional with a proven track record in leading continuous improvements, enhancing efficiency, and improving customer/patient experience. The ideal candidate will be adept at developing and maintaining effective teams, collaborating with diverse team members, and demonstrating superior leadership and interpersonal skills. The pay rate for this position is $19/hr.

Requirements

Minimum 21 years of age (or per state regulations)
Minimum 2 years’ experience in a customer service related field
Skilled in Google and/or Microsoft Office Suite
Knowledge of retail technology platforms and systems
Business Acumen
Ability to communicate proficiently both verbally and in written format
Excellent Time Management
Detail Oriented
Sense of Urgency
Consulting Skills
Global and Cultural Awareness
Conduct all interactions with a high ethical standard
Proven ability leading teams
Relationship Management
Performance Management
Personal Effectiveness/Credibility
Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Nice To Haves

Bachelor’s Degree in business, operations management, or a related field is preferred
Store leadership experience preferred

Responsibilities

Drive high customer experience standards, including a customer-oriented culture and industry-leading customer engagement through sales training and product knowledge.
Lead a world-class customer service program to drive repeat business through strong local community networking and customer data capture.
Work closely with Managers and Supervisors to exceed sales volume and KPI goals.
Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met.
Comply with and audit cash procedures, including preparing deposits and daily cash reconciliation.
Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
Uphold company standards for merchandise presentation and ensure menu availability is current.
Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
Support the implementation of operational policies, standards, and procedures for retail staff.
Ensure staff within all divisions of responsibility have a thorough understanding of corporate processes and SOPs, and assist with providing education in areas that need to be addressed.
Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys, and key KPIs.
Maintain a training calendar and ensure associate onboarding and new hire training is complete.
Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.
Lead by example and coach team members on performance.
Partner with Managers regarding employee poor performance and violation of company and compliance policies.
Assist with other duties as assigned and in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising.