Front of House Supervisor
About The Position
The Front of House Supervisor sets the tone for every single visit. You lead the team that greets members by name, resolves concerns before they become complaints, and holds the hospitality standard across the front desk, recovery services, and the ProShop where applicable. This is not a role about managing a desk. It is about managing an experience, and doing it with the presence and consistency that makes members feel genuinely taken care of, every time they walk in. If you have led a front facing team in a premium environment and found yourself raising the bar even when no one was watching, this role was built for you.
Requirements
- 2 to 4 years of experience in a supervisory or team lead role in a premium hospitality, fitness, or service environment
- Demonstrated ability to lead a front facing team and hold a high service standard across varied conditions
- Strong interpersonal and conflict resolution skills; ability to handle difficult conversations with composure and care
- Experience with scheduling, front desk operations, and membership or reservation management systems
- Valid Standard First Aid and CPR-C, maintained annually
- Criminal Background Check required prior to commencement
Nice To Haves
- Familiarity with recovery services or retail operations
Responsibilities
- Lead, develop, and schedule the front of house team.
- Set the standard through how you show up; your team's hospitality is a direct reflection of your coaching.
- Manage the member experience, ensuring every arrival, interaction, and concern reinforces why members chose Altea.
- Protect the member experience without micromanaging it.
- Own the operational backbone of the member facing floor, including check-ins, recovery services, ProShop operations, scheduling, and daily procedures.
- Ensure precision in front desk, recovery, and ProShop operations.
- Handle service recovery, making things right quickly, professionally, and in a way that leaves the member feeling more loyal.
- Uphold the standard for presentation, cleanliness, team conduct, and communication by living it every shift.
Benefits
- Group health benefits
- Complimentary Altea membership
- Plus One membership
- Extensive vacation package
- Paid Flex days
- Maternity and Paternity leave top-up
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
