Front of House Supervisor

Topgolf•Mount Laurel, NJ

9d•$22 - $22•Onsite

About The Position

The Front of House Supervisor will lead the team during service to ensure every guest interaction meets Topgolf's best-in-class standard. This role involves coaching and developing team members in real time, upholding operating procedures, service standards, and safety protocols. The supervisor will also drive associate engagement and create a positive work environment. Key responsibilities include executing opening and closing procedures, ensuring compliance with work rules and SOPs, managing shift flow, and assisting with various business functions such as team member development, ordering, inventory, facilities, and marketing. The role requires demonstrating Topgolf's Core Values: Fun, One Team, Excellence, Courage, and Caring, and maintaining high standards while preserving the energetic and fun atmosphere of Topgolf. Additional operational duties may be assigned by management.

Requirements

Minimum 21.50 - Max 21.50 Position Pay Range
Keep your composure, stay solutions-focused, and lead the team through whatever the shift throws at you.
Stay calm and professional under pressure and during high-volume periods on the floor
Recovers quickly when things go off-script and keeps the team focused on what matters
Models’ stability and positivity so the team knows how to respond when things get hectic
Approaches obstacles and setbacks as problems to solve, not reasons to slow down
Gives clear direction, listens well, and keeps your team and guests always in the know.
Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shift
Coaches team members directly and, in the moment, so feedback lands while it's still relevant
Listens to guests and Associates with genuine attention and responds in a way that builds trust
Keeps the management team informed on shift performance, team dynamics, and operational issues
Sets the standard for the guest experience and make sure your team delivers it every single time.
Holds the team accountable for delivering consistently exceptional guest experience throughout the shift
Addresses guest concerns quickly, professionally, and in a way that turns the situation around
Anticipates what guests need and coaches the team to stay one step ahead
Treats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same way
Owns the shift, pushes the team to perform, and takes pride in a venue that runs the way it should.
Sets clear performance expectations and holds the team accountable for meeting them every shift
Keeps service standards, cleanliness, and operational execution consistently high throughout the shift
Identifies gaps in team performance or venue operations and addresses them directly and quickly
Takes ownership of shift outcomes, whether things went great or there's something to improve

Responsibilities

Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard
Coach and develop team members in real time to build skills, confidence, and accountability
Uphold operating procedures, service standards, and safety protocols throughout every shift
Drive Associate engagement and create an environment where people are proud to work
Execute opening and closing procedures with consistency and attention to detail
Ensure work rules, compliance standards, and SOPs are followed across the team during your shift
Manage shift flow and adjust in real time when volume, staffing, or guest needs change
Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed
Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring
Be the kind of leader your team wants to follow, and your guests remember for the right reasons
Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf
Perform other operational duties as assigned by your manager