Front of House Supervisor

ISS • Council Bluffs, IA

3d • Onsite

About The Position

The FOH Supervisor’s purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations. The FOH Supervisor shall participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.

Requirements

• Experience in food systems with a high school diploma or equivalent
• Attention to detail
• Ability to multitask
• Interpersonal skills
• Ability to give and receive constructive feedback
• Shows ability to lead a team
• Valid state driver's license
• Must be able to lift a minimum of 25lbs
• Employees must be able to work under pressure and time deadlines during peak periods
• All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Responsibilities

• Day-to-day support of all fronts of the house and micro kitchen activities
• Tasks are assigned as needed by the Food Service Manager or General Manager
• Must comply with all SERV Safe and HACCP programs and standards
• Building strong customer relationships and delivering customer-centric solutions
• Develop good customer relationships and address customer service needs
• Demonstrate an elevated level of accountability and self-awareness
• Build teams to be customer-focused and solutions-oriented, all while being flexible in constant change
• Maintain service standards and CPEs of the client
• Maintain product inventory to established levels
• Drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision
• Participate and lead in establishing corporate employee training and development programs
• Solve any customer complaints or issues
• Follow all food safety regulations
• Staff scheduling
• Hire and train new employees

Benefits

• medical
• dental
• life and disability insurance
• comprehensive leave program based on employment status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED