Front of House Supervisor - Charlotte Airport

Pet Paradise • Charlotte, NC

36d • Onsite

About The Position

Pet Paradise is looking for "pet people" with leadership and strong customer service experience to fill our open Front Desk Supervisor position. This role involves providing direct supervision of Front Desk Associates, assisting the management team with training and performance reviews, and handling various front desk duties. The position also requires physical labor, including pet handling and cleaning, and the ability to lift up to 60 lbs. Team members ensure that furry friends receive loving care and focused attention in a safe and entertaining environment. The company offers significant career development opportunities through academies for leadership, dog training, and grooming, as well as benefits for employees and their pets.

Requirements

• This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Comfortable leading by example, including ‘hands-on’ task management
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and ability to pass criminal background check
• High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Nice To Haves

• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred

Responsibilities

• Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
• Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides
• Performing additional duties as required by the management team

Benefits

• Opportunity for ADVANCEMENT!
• Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
• Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
• Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED