Front of House Supervisor (Hourly Management)
About The Position
The Front of House Supervisor provides leadership and guidance to team members to help achieve performance targets. The role monitors team performance, gives feedback and coaching, supports coordination across departments, and responds to operational issues and guest concerns. The supervisor also helps foster an inclusive and engaging team culture, ensures compliance with company policies and safety standards, prepares performance reports, and performs other duties assigned by the manager. The position requires working varied shifts, including evenings, weekends, and holidays, and standing and walking for extended periods, including maneuvering on stairs.
Requirements
- High school diploma or equivalent work experience.
- Proven experience in a leadership or supervisory role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time-management abilities.
- Ability to motivate and inspire a diverse team to achieve goals.
- Proficiency in relevant software and tools.
- Knowledge of industry-specific regulations and best practices.
- Availability to work varied shifts, including evenings, weekends, and holidays.
- Ability to stand and walk for long periods, including maneuvering up and down stairs.
Responsibilities
- Provide leadership and guidance to team members to achieve performance targets.
- Monitor and evaluate team performance, providing regular feedback and coaching.
- Collaborate with other departments to ensure seamless workflow and quality service delivery.
- Identify and resolve operational issues and guest concerns promptly.
- Promote a positive and inclusive team culture, fostering associate engagement and development.
- Ensure compliance with company policies, procedures, and safety standards.
- Prepare and present regular reports on team performance and key metrics.
- Perform other operational duties as assigned by the manager.
Benefits
- Free play and half-price food.
- Health insurance, for qualifying team members.
- Dental insurance, for qualifying team members.
- Vision insurance, for qualifying team members.
- 401(k) team member match, for qualifying team members.
- Free mental well-being platform.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
