Front of House Supervisor (Hourly Management)

Topgolf • Fort Worth, TX

18d

About The Position

The Front of House Supervisor provides leadership and guidance to team members to help achieve performance targets. The role monitors team performance, provides feedback and coaching, coordinates with other departments to support efficient workflows and quality service, and addresses operational issues and guest concerns. The supervisor helps foster a positive, inclusive, and engaging team culture, ensures compliance with company policies and safety standards, prepares reports on performance and key metrics, and performs other operational duties as assigned by the manager.

The position requires working varied shifts, including evenings, weekends, and holidays. It also involves standing and walking for extended periods, including maneuvering up and down stairs. Benefits for eligible team members include free play, half-price food, health, dental and vision coverage, a 401(k) team member match, and access to a free mental well-being platform.

Requirements

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods, including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Benefits

• Free play and half-price food.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) team member match.
• Free mental well-being platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED