Front of House Supervisor

ISS•Lincoln, NE

18d

About The Position

The Front of House Supervisor drives customer service, employee engagement, safety programs, signage, and micro kitchen supervision. The role is responsible for satisfying client and customer needs by providing high-quality, cost-effective food service operations. The supervisor also participates in and leads corporate employee training and development programs as instructed by the Food Service Manager or General Manager. This position requires a valid driver's license and an MVR check because operating a company vehicle is an essential responsibility. The work schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m. Employees must follow the dress code, work under pressure and time deadlines during peak periods, and comply with HSEQ policies and procedures.

Requirements

Experience in food systems.
High school diploma or equivalent.
Valid driver's license and successful MVR check.
Attention to detail.
Ability to multitask.
Interpersonal skills.
Ability to give and receive constructive feedback.
Ability to lead a team.
Ability to work under pressure and meet time deadlines during peak periods.
Ability to work on your feet for up to 8 hours a day, excluding breaks.
Ability to lift at least 25 pounds.
Ability to comply with the required dress code.

Responsibilities

Support day-to-day front-of-house and micro kitchen activities.
Drive customer service and employee engagement, and supervise micro kitchen operations.
Participate in and lead employee training and development programs as instructed by the Food Service Manager or General Manager.
Build effective teams and hire and train new employees.
Schedule staff.
Resolve customer complaints and issues and address customer service needs.
Follow food safety regulations and comply with SERV Safe and HACCP programs and standards.
Work with the General Manager and Executive Chef on team programming and safety.
Complete duties assigned by the Food Service Manager or General Manager.
Maintain client service standards and CPEs.
Maintain product inventory at established levels.
Build strong customer relationships and deliver customer-centric solutions.
Build customer-focused, solutions-oriented teams while remaining flexible amid change.
Demonstrate accountability and self-awareness.
Adhere to HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.