Front of House Supervisor/Bartender/Server (FT)

EAST COAST GOLF MANAGEMENT INC • Murrells Inlet, SC

7d • Onsite

About The Position

East Coast Golf Management, Inc. is hiring a full-time Front of House Supervisor/Bartender/Server at International Golf Course in Murrells Inlet, South Carolina. The position oversees servers on the floor at certain times, helps ensure smooth and efficient service, and closes the food and beverage outlet at night. The role works with servers, the lead server, and management to meet operational needs and provide guests with an exceptional experience.

When bartending, the employee mixes and serves drinks and provides food and beverage service in accordance with applicable laws, standards, guidelines, regulations, and company procedures. When serving, the employee provides courteous and efficient service that meets or exceeds guests’ dining expectations. The role also requires strong leadership and customer-service skills, the ability to multitask in a fast-paced environment, and flexibility to meet business demands.

The position requires at least one year of experience in a lead role, experience with a POS system, and one year of bartending and/or food and beverage experience. TIPS certification is required or must be obtained within the first 30 days; a comparable alcohol education course may be substituted. The job requires extended periods of standing and may include late evenings, weekends, and holidays.

Requirements

• At least one year of experience in a lead role.
• One year of bartending and/or food and beverage experience.
• Experience using a point-of-sale system.
• Knowledge of applicable local alcohol laws.
• TIPS certification or the ability to obtain certification within the first 30 days; a comparable alcohol education course may be substituted.
• Must meet the minimum age for preparing and serving alcoholic beverages.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong leadership skills and the ability to lead a team effectively.
• Strong customer-service skills.
• Ability to work a flexible schedule and meet business demands.
• Ability to stand for extended periods.

Nice To Haves

• ServSafe certification.
• A degree in hospitality management or a related field.
• Experience with Lightspeed POS or a similar point-of-sale system.
• Experience in resort or golf course settings.

Responsibilities

• Work with fellow servers to ensure tickets are entered correctly.
• Assist in training new servers and ensure company standards are followed.
• Ensure guests are served in a timely and efficient manner.
• Communicate with the kitchen and check ticket times.
• Assist with guest concerns or issues during shifts.
• Maintain a clean and organized server area.
• Ensure the food and beverage outlet is properly closed and locked at night.
• Mix and serve drinks and provide food and beverage service to guests.
• Participate in restaurant meetings and training sessions, and apply learned skills on the job.
• Know food and beverage menus, specials, ingredients, preparation methods, and presentation, as well as beer, wine, and spirits.
• Balance service between bar-top guests and the service well, and fill orders accurately.
• Handle cash properly and accurately record food and beverage sales.
• Maintain a clean, sanitary, and safe environment.
• Perform opening and closing procedures and prepare for shifts.
• Maintain appropriate stock levels, including inventory control and ordering, and properly store and rotate products.
• Use equipment, appliances, small wares, supplies, and tools appropriately.
• Communicate effectively with coworkers and managers, and assist with training new employees.
• Greet guests, use their names when possible, and provide a sincere farewell.
• Verify government-issued identification when alcohol is ordered, as required by law.
• Take steps to limit problems related to excessive drinking, including persuading guests to stop drinking or arranging transportation for intoxicated patrons.
• Greet guests promptly and courteously and provide an enjoyable dining experience.
• Follow service standards and training requirements.
• Learn menus and communicate food and beverage offerings to guests.
• Prepare guest orders as needed, including sandwiches and hot dogs.
• Use suggestive selling techniques when taking orders.
• Record orders, enter them into the computer system, and safely deliver orders to guests.
• Monitor and address guest needs during meals.
• Collect payments and follow guest-check accountability procedures.
• Perform tip declaration activities.
• Complete daily cleaning activities and applicable opening and closing checklist items.
• Perform food running and station setup and breakdown as assigned.
• Follow health department food-preparation and sanitation rules.
• Provide a personal cash bank, with a suggested amount of $100–$150 in change and small bills.
• Perform other duties and responsibilities as assigned by management.

Benefits

• Travel club membership after the employee's first few months, including discounted stays at sister hotels and resorts, partner resorts and hotels, and discounts on travel-related expenses such as airfare and car rentals.
• Complimentary employee meal during the shift, subject to restrictions.
• 20% discount on food and beverage, excluding alcohol, tobacco, and food specials.
• Cost plus 10% on Golf Shop merchandise, excluding sale items.
• Complimentary golf booking window after 2 p.m. the day before the requested tee time, subject to approval by the Head Golf Professional, with up to three complimentary guests.
• Access to Teledoc.
• Employee Assistance Program.
• Potential eligibility to enter into the company's 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed