Zingerman's Miss Kim Front of House Staff

Zingerman's•Ann Arbor, MI

13h•Onsite

About The Position

Miss Kim Korean Restaurant, a part of Zingerman's Community of Businesses, is looking for front of house service staff! We are looking for high energy individuals who are passionate about giving great service, learning about great food and engaging in their work! We offer flexible schedules, though weekend availability is a must, and the opportunity to work for a fun and exciting Zingerman's business. Taking part in building the systems that run our day-to-day is expected from each member of our small team at Zingerman's Miss Kim Korean Restaurant. Previous serving experience is preferred, but not required - experience as a salesperson, a barista, a bar-back or a background in theatre are encouraged to apply! We ask that all applicants, regardless of experience, be ready to hit the ground running, be adaptable to a changing work environment and are encouraged to share your ideas with the team. Full-Time positions available, with availability for 4-5 shifts per week, including at least two dinner shifts Friday, Saturday, or Sunday. Availability on Fridays and Saturdays is highly preferred. Shifts are usually 10:30am-4pm, or 4pm-10pm. We are looking for someone who would have the ability to work at least 28 hours a week, and possibly as many as 35-40 hours a week.

Requirements

Previous serving experience is preferred, but not required
Experience as a salesperson, a barista, a bar-back or a background in theatre are encouraged to apply
Ready to hit the ground running
Adaptable to a changing work environment
Encouraged to share your ideas with the team
Availability for 4-5 shifts per week, including at least two dinner shifts Friday, Saturday, or Sunday.
Availability on Fridays and Saturdays is highly preferred.
Ability to work at least 28 hours a week, and possibly as many as 35-40 hours a week.
Experience working in sales/customer service and/or the foodservice/hospitality industry preferred
Has a reputation for giving great service to guests and co-workers
Demonstrates resilience by staying composed under pressure, adapting quickly to changing priorities and maintaining a positive, solution-based attitude
Ability to multitask
Comfortable with detail oriented cleaning tasks
Ability to work independently and as part of a team
Excels at giving and receiving constructive feedback
Effectively communicates with team members for the betterment of the team/restaurant
Has good problem solving skills
Has strong interpersonal skills
Communicates professionally and enthusiastically in person and on the phone
Can maintain high energy during the entire shift
Comfortable working with screens and computers
Able to relocate up to 50 pounds occasionally

Nice To Haves

Previous serving experience
Experience as a salesperson, a barista, a bar-back or a background in theatre

Responsibilities

Engages enthusiastically with guests by making eye contact and following the 10-4 rule
Delivers the Zingerman’s experience to all guests, including following the 3 Steps to Giving Great Service and the 5 Steps to Handling a Guest Complaint
Prioritizes the guest experience by anticipating needs, responding promptly to questions and concerns, and ensuring a welcoming, high-quality environment
Consults with the Front of House Shift Lead regarding service decisions, guest concerns and operational questions to ensure consistent and efficient shift execution.
Carries the guests order to the table, double checking for accuracy
Can explain all ingredients in our dishes and knows the stories behind our food and beverages
Actively engages in learning about Korean food and culture
Uses Toast, third party apps, and touch-screen POS System
Uses Mac computer to update restaurant and menu information, daily
Replenishes products and supplies on the floor
Keeps dining areas and workspaces neat and clean, according to the documented CDC guidelines
Maintains safety protocols as outlined by CDC, Zingerman’s Community of Business and Miss Kim.
Uses various equipment like electric tea pots, dishwashers, knives, and any others as training progresses
Positively responds to direction and does not shy away from requesting assistance from co-workers, supervisors, managers and guests
Treats guests and co-workers with courtesy and respect
Utilizes time well by keeping busy and staying productive with restaurant sidework
Actively engages in documenting and updating standard operating procedures
Documents customer compliments, complaints and suggestions using ZXi and code reds/code greens system
Attends huddles and training classes as scheduled and required
Assists in other areas of Miss Kim
Trains other staff members