Zingerman's Deli Front of House Manager

Zingerman's•Ann Arbor, MI

1d•Onsite

About The Position

Inc. Magazine called Zingerman's 'The Coolest Small Company in America.' This is a unique opportunity to join the talented management team at Zingerman's Delicatessen. The role is for an enthusiastic Front of House Manager who enjoys coaching and developing a highly motivated, diverse staff. The manager will also participate in the planning, forecasting, and continuous improvement processes of a world-renowned business. This position is ideal for someone energized by providing excellent guest service and skilled in training, teaching, and giving feedback.

Requirements

Has a blast at work, and makes sure everyone else does, too
Continuously learns and grows, and asks for help when needed
Excites and motivates staff to sell great food
Has at least three years of management experience, preferably in the restaurant industry
Has experience in forecasting sales and costs
Loves to sell and has a proven track record in sales
Has excellent follow-through skills
Is goal-oriented, organized, and able to manage in a fast-paced environment
Is self-directed and can work independently, as well as be an integral member of the management team
Is able to reflect on feedback and keep open to improve in every way, every day
Provides leadership that inspires teamwork and drives results
An outgoing personality who can create and build energy around them
Excellent verbal and written communication skills
Comfortable making decisions and problem-solving
High level of interest in learning about food, people, and business
Possesses strong interpersonal skills and embraces diversity in people and groups
Genuinely cares about giving great service to guests and staff

Responsibilities

Monitors and maintains all staff and production areas to ensure a safe, sanitary, and positively motivated workplace
Works with all Delicatessen managers as a team to ensure staff and guests have an amazing Zingerman's experience
Takes ownership and responsibility for directing the energy, sales, and service focus of every shift they work
Delivers performance feedback in a direct and caring way
Knows regulars by name and knows their preferences
Ensures all shift checklists are completed
Engages staff and encourages professional and personal development
Passes all position training requirements required of front-of-house staff within 6 months
Models and embraces a culture of continuous improvement