Front of House Manager

BallenIsles Country Club • Fort Myers, FL

6d

About The Position

The Front of House Manager at Webbs Reserve is responsible for the execution of
all catering events and member-facing events, while providing day-to-day
leadership for Front-of-House (FOH) service operations. This role is a hands-on
operational leader focused on execution, staffing, service standards, and
consistency across events and daily bar operations.

This position includes sales, pricing, and contract negotiation
responsibilities.

Requirements

• Event execution and FOH leadership experience in hospitality, club, or resort environments
• Strong organizational, scheduling, and communication skills
• Proven ability to lead from the floor and manage multiple priorities
• Service-oriented mindset with cost awareness
• Comfortable working nights, weekends, and event-driven schedules

Responsibilities

• Execute all contracted catering events to completion
• Serve as the primary operational point of contact for booked events post-contract
• Ensure event timelines, staffing plans, and service standards are met
• Coordinate with culinary, bar, golf, and facilities teams for seamless execution
• Oversee event-day setup, service flow, and breakdown
• Plan and execute member-facing events, including: Golf tournaments Social programming Member-targeted activations and Club events
• Collaborate with Club leadership to ensure events align with: Club culture and brand Budget parameters Operational capacity
• Lead on-site execution and post-event follow-up
• Create and manage the FOH bar and event service schedule
• Ensure appropriate staffing levels based on volume and service standards
• Lead FOH associates during events and peak service periods
• Reinforce professionalism, hospitality standards, and accountability
• Manage FOH beverage and service inventory
• Monitor usage, waste, and ordering cadence
• Support cost control efforts through organization and discipline
• Provide daily leadership to FOH service staff
• Train, coach, and reinforce service expectations
• Communicate performance feedback and staffing needs to management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees