Front of House Manager

Topgolf•Greensboro, NC

1d•Onsite

About The Position

The Front of House Manager will lead the guest experience by setting the daily standard for service and hospitality across the front of house. This role requires staying visible on the floor, interacting with guests, and ensuring operating procedures and guest safety and satisfaction standards are upheld. The manager will also ensure all guest areas are fully staffed and functioning efficiently. Additionally, the role involves coaching and developing the front of house team, driving team member engagement, and fostering a team culture rooted in care and accountability. Responsibilities include supporting hiring, scheduling, onboarding, and ongoing development, as well as delegating tasks clearly and ensuring their completion. Operational management includes executing opening and closing procedures, managing assigned shifts, using business metrics and guest feedback to drive performance improvements, maximizing revenue and profit, and supporting ordering, inventory management, and facilities needs. The manager will also uphold Topgolf's core values and maintain compliance with all health, safety, and operational standards, championing a positive, high-energy work environment.

Requirements

2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
High school diploma or equivalent
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Responsibilities

Lead the Guest Experience: Set the daily standard for service and hospitality across the front of house.
Stay visible on the floor and interact with guests to assess and elevate their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure all guest areas are fully staffed and functioning efficiently.
Coach and Develop the Team: Supervise front of house team members and coach them in the moment.
Drive team member engagement and create a team culture rooted in care and accountability.
Support hiring, scheduling, onboarding, and ongoing development.
Delegate tasks clearly and follow up to ensure completion.
Manage Operations: Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to drive performance improvements.
Maximize revenue and profit within your area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Uphold Standards and Culture: Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with all health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.