Zingerman's Miss Kim Front of House Staff

Miss Kim Korean Restaurant • Ann Arbor, MI

3h • Onsite

About The Position

Miss Kim Korean Restaurant, a part of Zingerman's Community of Businesses, is seeking high-energy front of house service staff. The ideal candidates are passionate about delivering excellent service, learning about food, and actively engaging in their work. The role offers flexible schedules, though weekend availability is essential, and provides an opportunity to work within a dynamic Zingerman's business. Team members are expected to contribute to building the day-to-day operational systems. While previous serving experience is preferred, it is not required, and individuals with backgrounds in sales, barista work, bar-backing, or theatre are encouraged to apply. All applicants should be ready to quickly adapt to a changing work environment and share their ideas with the team. Full-time positions are available, requiring availability for 4-5 shifts per week, including at least two dinner shifts on Friday, Saturday, or Sunday. Availability on Fridays and Saturdays is highly preferred. Shifts typically run from 10:30 am to 4 pm or 4 pm to 10 pm, with an expectation of working at least 28 hours a week, potentially up to 35-40 hours. Miss Kim is a highly acclaimed restaurant, recognized as a 2025 James Beard Semi-Finalist and featured in various publications for its exceptional Korean food.

Requirements

• Be ready to hit the ground running
• Be adaptable to a changing work environment
• Be encouraged to share your ideas with the team
• Has a reputation for giving great service to guests and co-workers
• Demonstrates resilience by staying composed under pressure, adapting quickly to changing priorities and maintaining a positive, solution- based attitude
• Ability to multitask
• Comfortable with detail oriented cleaning tasks
• Ability to work independently and as part of a team
• Excels at giving and receiving constructive feedback
• Effectively communicates with team members for the betterment of the team/restaurant
• Has good problem solving skills
• Has strong interpersonal skills
• Communicates professionally and enthusiastically in person and on the phone
• Can maintain high energy during the entire shift
• Comfortable working with screens and computers
• Able to relocate up to 50 pounds occasionally
• Likes to have fun at work!
• Self-motivated and enjoys learning
• Is passionate about selling great food and giving great service
• Regularly makes people feel like they were the best part of your day
• Takes safety seriously!

Nice To Haves

• Previous serving experience
• Experience as a salesperson
• Experience as a barista
• Experience as a bar-back
• Background in theatre
• Experience working in sales/customer service and/or the foodservice/hospitality industry

Responsibilities

• Engages enthusiastically with guests by making eye contact and following the 10-4 rule
• Delivers the Zingerman’s experience to all guests, including following the 3 Steps to Giving Great Service and the 5 Steps to Handling a Guest Complaint
• Prioritizes the guest experience by anticipating needs, responding promptly to questions and concerns, and ensuring a welcoming, high-quality environment
• Consultants with the Front of House Shift Lead regarding service decisions, guest concerns and operational questions to ensure consistent and efficient shift execution
• Carries the guests order to the table, double checking for accuracy
• Can explain all ingredients in our dishes and knows the stories behind our food and beverages
• Actively engages in learning about Korean food and culture
• Uses Toast, third party apps, and touch-screen POS System
• Uses Mac computer to update restaurant and menu information, daily
• Replenishes products and supplies on the floor
• Keeps dining areas and workspaces neat and clean, according to the documented CDC guidelines
• Maintains safety protocols as outlined by CDC, Zingerman’s Community of Business and Miss Kim
• Uses various equipment like electric tea pots, dishwashers, knives, and any others as training progresses
• Positively responds to direction and does not shy away from requesting assistance from co-workers, supervisors, managers and guests
• Treats guests and co-workers with courtesy and respect
• Utilizes time well by keeping busy and staying productive with restaurant sidework
• Actively engages in documenting and updating standard operating procedures
• Documents customer compliments, complaints and suggestions using ZXi and code reds/code greens system
• Attends huddles and training classes as scheduled and required
• Assists in other areas of Miss Kim
• Trains other staff members

Benefits

• Competitive wage with increases available after completing orientation
• Free meal on shift
• Paid time off
• Opportunities to learn and advance within the organization
• Working with a committed and fun team
• Discounts at all Zingerman's businesses
• Medical, dental, vision, and 401k plan available
• Quarterly bonus is possible if we exceed the sales plan, and you have finished basic orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees