Part-Time Front of House Staff

MILWAUKEE SYMPHONY ORCHESTRA INC • Milwaukee, WI

1d • Onsite

About The Position

The Front of House Staff for the Bradley Symphony Center are responsible for execution of events in a safe, courteous, and professional manner. Under the direction of the Event Services Manager and supervised by the on-duty House Manager, the Front of House Staff work on a show-by-show basis to ensure patrons enjoy their experience in the hall at each performance.

Requirements

• High school diploma.
• Outstanding customer service skills.
• Superior interpersonal, communication and organizational skills with the ability to solve problems with ease and efficiency.
• Self-starter with the ability to work as a team in a fast-paced, goal-oriented environment.
• Ability to multi-task successfully.
• General computer proficiency is required.
• Must be able to commit to weeknights and weekends as needed, although some weekday hours are also available.
• Excellent verbal and written communication skills.
• Adequate math skills.
• Able to collect data and information, establish facts, and draw valid conclusions.
• General computer proficiency.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

• Prior front of house experience is preferred.
• General enthusiasm for and experience with the performing arts is encouraged.

Responsibilities

• Welcome guests to the Bradley Symphony Center events/venues and ensure the safety and comfort of all patrons.
• Ensure compliance with building safety, security, and emergency procedures during Symphony Center events.
• Assist in preparing the facility for events, including program book distribution, signage placement, and table/chair floor plan setup.
• May require carrying items up to 40 pounds and navigating steps or heights.
• Guide volunteer ushers in the execution of their duties at the direction of the on-duty House Manager.
• Execute concert and event services including but not limited to scanning tickets, directing and seating patrons, operating coat check, and leading building tours.
• Communicate any patron issues to the on-duty House Manager.
• Provide patrons with the appropriate contact information and/or Box Office Manager business cards for patron concerns, compliments, and questions.
• Other duties as assigned by the on-duty House Manager and Event Services Manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED