Front of House Sales Associate

RELIVE Health Malvern•Malvern, PA

7d•$15 - $23

About The Position

The Front of House Sales Associate represents the RELIVE brand and maintains professionalism and confidentiality. The role delivers an exceptional patient experience from initial inquiry through checkout by communicating effectively, understanding available products and services, building patient relationships, and educating patients about treatment options. The ideal candidate is passionate about wellness, customer service, and sales and helps patients pursue their health and wellness goals. This position combines front desk and patient-service operations with sales, lead conversion, and administrative support. It includes scheduling appointments, maintaining patient accounts and records, processing payments, following up with prospective and existing patients, promoting services and memberships, tracking sales and retention metrics, and coordinating with providers and administrative team members. The role must comply with HIPAA regulations and established policies and procedures.

Requirements

High school diploma or GED.
Previous experience in customer service, hospitality, wellness, retail sales, or a patient-facing environment.
Ability to build rapport and communicate effectively with patients.
Strong sales, customer service, and relationship-building skills.
Comfort discussing treatment options, memberships, and wellness programs.
Excellent organizational, multitasking, and problem-solving abilities.
Experience with scheduling software, CRM systems, and basic computer applications.
Ability to maintain professionalism and confidentiality at all times.

Nice To Haves

Medical office, med spa, aesthetics, or wellness industry experience.
Experience in medical spas, aesthetics, wellness, functional medicine, or concierge healthcare.
Experience with membership sales and recurring revenue programs.
Experience meeting or exceeding sales goals and performance metrics.
Knowledge of IV therapy, hormone optimization, peptides, aesthetics, weight loss programs, and wellness services.

Responsibilities

Welcome patients and visitors in person and by telephone, answer inquiries, and direct them to the appropriate team member.
Schedule appointments effectively, notify providers of patient arrivals, communicate delays, and help keep appointments on schedule.
Maintain a welcoming reception area and support patient comfort by anticipating concerns and answering questions.
File and retrieve patient records; obtain, record, and update personal and financial information in patient accounts.
Record patient charges, process payments accurately, and verify and expedite third-party invoicing and fulfillment.
Use online booking and CRM systems accurately; assist patients who call with questions and follow up as needed.
Educate prospective and existing patients about services, treatments, memberships, and wellness programs.
Convert incoming leads, inquiries, and consultations into booked appointments and treatment plans.
Follow up with leads, missed consultations, and inactive patients to support engagement and retention.
Recommend treatments and packages based on patient goals and provider recommendations; promote monthly specials, memberships, and service packages.
Build long-term patient relationships that encourage repeat visits and referrals.
Meet individual and clinic sales goals for services, memberships, retail products, and treatment packages.
Track lead activity, appointment conversions, and patient retention metrics.
Collaborate with providers to identify opportunities to improve patient outcomes and treatment compliance.
Monitor business office inventory and equipment, coordinate supply orders, and liaise with the Office Manager about maintenance and repairs.
Protect patient rights by complying with HIPAA regulations and maintaining confidentiality.
Follow established policies and procedures, report needed changes, collaborate with administrative and medical team members before and after treatments, and support shared decision-making and a positive team environment.