Front of House Associate

The Wonderful Company•Shafter, CA

9h•Onsite

About The Position

The Front of House Associate works at La Cocina Shafter, The Wonderful Company’s café in the Wonderful Logistics Center. The role delivers a welcoming and efficient guest experience by preparing and serving beverages, assisting customers, and supporting daily front-of-house operations. The position is based in Shafter, California, and follows a Monday–Friday schedule. Shifts may vary between opening, mid-day, and closing within operating hours of 4:30 AM–5:30 PM, depending on business needs and scheduling coverage. The role may include food deliveries and pickups using a company-provided vehicle. La Cocina serves company employees, neighboring tenants, and the surrounding community. The Front of House Associate supports café service and catering, maintains clean and organized work areas, follows food safety and physical safety practices, and helps ensure equipment and supplies are ready for use. The position supports tasks assigned by the Food Service Manager and/or Front of House Supervisor.

Requirements

GED or high school diploma.
Valid driver's license and acceptable driving record.
Valid Food Handler Card or ServSafe certification, or ability to obtain one within the first 60 days of employment.
Food safety and/or food handler training or certification, and awareness of local, state, and federal health and sanitation laws.
Ability to stand for extended periods, bend, lift, and carry up to 50 pounds.
Basic knowledge of food and beverage preparation, including coffee techniques.
Understanding of proper use and maintenance of café equipment, including espresso machines, grinders, brewers, refrigeration, and kitchen tools.
Ability to work in a fast-paced, team-oriented environment with a positive attitude.
Strong commitment to exceptional customer service and attention to detail.
Excellent communication and active listening skills for interacting with customers and coworkers.
Problem-solving ability and openness to taking direction.

Nice To Haves

Six months to one year of prior experience in food service, as a barista, in hospitality, or in a related customer service role is preferred.
Conversational Spanish is desired but not required.

Responsibilities

Greet customers with a friendly, enthusiastic, positive attitude and create a welcoming environment.
Take and prepare coffee shop orders accurately and efficiently.
Operate registers and communicate with customers about daily specials, updates, and upcoming events.
Prepare specialty drinks, including espresso beverages, in-house coffee syrups, freshly squeezed fruit juices, and wellness shots, while working safely and in an organized manner.
Assist with preparing fresh fruit for the Grab-and-Go area.
Support onsite and offsite catering events, including tracking, preparation, delivery, setup, service, and teardown as needed.
Help the Front of House Supervisor track inventory and restock front-of-house supplies.
Follow proper food handling techniques and physical safety rules.
Ensure front-of-house equipment is functioning properly, identify repair or maintenance needs, and report them to the Front of House Supervisor.
Keep service and storage areas clean, sanitized, and well organized.
Communicate customer feedback to managers and recommend menu items or improvements.
Complete tasks assigned by the Food Service Manager and/or Front of House Supervisor to support restaurant operations.
Perform food deliveries and pickups as needed using a company-provided vehicle, following company policies, safe driving practices, and applicable traffic laws.

Benefits

Medical coverage
Vision insurance
Dental insurance
401(k) with match eligibility
24/7 online physician consultations
Virtual mental health resources
Life coaching
Employee community groups
Cash rewards for healthy habits
Fitness reimbursements
On-demand fitness videos
Career advancement opportunities and internal mobility
Learning and development resources, including leadership training, webinars, and eLearning courses
Company-wide mentorship program
Continuous improvement training
Wonderful Giving company-provided charitable funds
Wonderful Neighbor group service projects