Front of House Operations Manager

Topgolf • Durham, CA

6d • Onsite

About The Position

The Front of House Operations Manager will lead both the Guest Services and Food & Beverage teams, ensuring they deliver best-in-class experiences. This role involves supervising staffing, upholding operating standards, and driving guest safety and satisfaction. The manager will be visible on the floor, engaging with guests to continuously assess and elevate their experience. Additionally, they will be responsible for building and developing the team through hiring, scheduling, onboarding, and ongoing coaching. The role also includes managing operations across both departments, including the game system, bay operations, guest safety, food and beverage standards, budget control, and various venue-wide operational activities. Driving performance through business metrics, improving guest satisfaction, and supporting opening/closing duties are key aspects of this position. The manager is expected to embody Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.

Requirements

• 5+ years of restaurant, hotel, or entertainment venue management experience, with at least 2 recent years as an Assistant General Manager or General Manager in a multi-department operation
• Experience leading both food and beverage and guest-facing operations strongly preferred
• High school diploma or equivalent
• Excellent communication, time management, and organizational skills
• Availability to work varied shifts, including evenings, weekends, and holidays
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Responsibilities

• Supervise both Guest Services and Food & Beverage teams in delivering best-in-class experiences
• Ensure all guest areas, bays, tee line, dining, and common areas are fully staffed and running efficiently
• Uphold operating standards and drive guest safety and satisfaction across every touchpoint
• Stay visible on the floor and engage with guests to continuously assess and elevate their experience
• Lead hiring, scheduling, onboarding, and ongoing development for both departments
• Coach and develop Team members daily and drive engagement across teams
• Delegate clearly and follow up to ensure consistent execution
• Build a unified team culture across Guest Services and Food & Beverage
• Manage the game system, bay operations, guest safety, and golf and game supply inventory
• Oversee food and beverage preparation and service standards, including product quality and cost management
• Control department budgets and spending across both functions
• Manage leagues, clinics, retail sales, and venue-wide operational activities
• Leverage business metrics and trends to maximize profit and revenue across both departments
• Identify and act on opportunities to improve guest satisfaction scores and operational efficiency
• Support opening, closing, and shift management responsibilities as needed
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Benefits

• Free Play & 1/2 price food
• Health, dental, vision
• 401(k) team member match
• Free mental well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED