Front of House Operations Manager
About The Position
This role is responsible for leading the full front of house operations, supervising both Guest Services and Food & Beverage teams to deliver best-in-class experiences. The manager will ensure all guest areas are fully staffed and running efficiently, uphold operating standards, and drive guest safety and satisfaction. They will also be responsible for building and developing the team through hiring, scheduling, onboarding, and ongoing development, as well as managing operations across both departments, including the game system, bay operations, food and beverage standards, and department budgets. Performance will be driven by leveraging business metrics to maximize profit and revenue and identifying opportunities for improvement.
Requirements
- 5+ years of restaurant, hotel, or entertainment venue management experience, with at least 2 recent years as an Assistant General Manager or General Manager in a multi-department operation
- Experience leading both food and beverage and guest-facing operations strongly preferred
- High school diploma or equivalent
- Excellent communication, time management, and organizational skills
- Availability to work varied shifts, including evenings, weekends, and holidays
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Responsibilities
- Lead the Full Front of House
- Supervise both Guest Services and Food & Beverage teams in delivering best-in-class experiences
- Ensure all guest areas, bays, tee line, dining, and common areas are fully staffed and running efficiently
- Uphold operating standards and drive guest safety and satisfaction across every touchpoint
- Stay visible on the floor and engage with guests to continuously assess and elevate their experience
- Build and Develop the Team
- Lead hiring, scheduling, onboarding, and ongoing development for both departments
- Coach and develop Team members daily and drive engagement across teams
- Delegate clearly and follow up to ensure consistent execution
- Build a unified team culture across Guest Services and Food & Beverage
- Manage Operations Across Both Departments
- Manage the game system, bay operations, guest safety, and golf and game supply inventory
- Oversee food and beverage preparation and service standards, including product quality and cost management
- Control department budgets and spending across both functions
- Manage leagues, clinics, retail sales, and venue-wide operational activities
- Drive Performance
- Leverage business metrics and trends to maximize profit and revenue across both departments
- Identify and act on opportunities to improve guest satisfaction scores and operational efficiency
- Support opening, closing, and shift management responsibilities as needed
- Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Benefits
- Free Play & 1/2 price food
- Health, dental, vision
- 401(k) team member match
- Free mental well-being platform
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
