Front of House Manager

U S National Whitewater Center • Charlotte, NC

13d • Onsite

About The Position

Front of House Managers at the Whitewater Center are responsible for supervising the front-of-house staff and operations of the River’s Edge restaurant, Pump House Biergarten, catered events, and other food and beverage outlets. This position is a full-time, benefits-eligible role that reports directly to the Director of Food and Beverage.

Requirements

• Management level experience in a fast-paced, high-volume dining atmosphere
• Excellent leadership, management, and communication skills
• Excellent service skills, professional demeanor
• Ability to adjust operations based upon business demands
• Maintain availability to work nights, weekends, and holidays with frequency

Responsibilities

• Maintain a strong presence on the floor during restaurant hours, lead by example, and hold the team accountable
• Ensure quality standards for food and dining experiences are met
• Anticipate guest needs, and provide each customer with a positive, engaging experience
• Hire and develop front-of-house staff
• Enforce performance expectations and utilize evaluation techniques
• Facilitate communication between the front-of-house and back-of-house
• Project guest traffic at all food outlets in preparation for efficient daily operations
• Manage labor costs, adjusting staffing levels as needed
• Practice daily recordkeeping of product waste and participate in monthly inventory processes
• Order food and beverage products based on predetermined par levels and anticipated business needs
• Other duties as assigned

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed