Front of House Manager

McLean Lake Wylie Restaurant LLC•Belmont, NC

1d•Onsite

About The Position

The front of house manager fulfills two key roles in the restaurant. The first is to take full responsibility for the management of the FOH staff to include hiring, orientation, new hire training, ongoing training, scheduling, and disciplinary action. Secondly, the front of house manager is a leader in the restaurant and will manage individual shifts ensuring that all restaurant standards and policies are exhibited and enforced without exception.

Requirements

High School diploma or general education degree (GED) is required.
Previous related experience required.
Ability to read, write, perform mathematical computations such as adding, multiplying.
Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary.
Ability to carry objects on a tray without breaking or spilling.
Ability to follow directions accurately.
Must be able to stand, walk, talk, and hear.
Must be on feet for a large portion of the day/shift.
Must be able to stoop, kneel, or crouch.
Must be able to reach with hands and arms.
Must be able to use hands to finger, handle or feel tools or controls.
Must be able to lift and/or move heavy objects including tables and cases of food and beverage.
Must be able to lift approximately 20 pounds overhead.
Must be able to sustain constant mental and visual attention.

Nice To Haves

A bachelor’s degree in hospitality management or related career field is preferred.

Responsibilities

Manage FOH staff including hiring, orientation, training, scheduling, and disciplinary action.
Manage individual shifts, ensuring restaurant standards and policies are enforced.
Serve and bartend, adhering to standards at all times.
Demonstrate attentiveness to guests' needs and ensure they are fulfilled.
Maintain a courteous and positive attitude toward guests.
Use guest names and recognize guests by name.
Set up rooms for meetings/banquets/dining according to standards.
Display a professional and positive attitude as a leader.
Utilize the complaint resolution procedure to address concerns.
Ensure proper storage of equipment and maintain neat storage rooms.
Demonstrate dependability by working a flexible schedule and arriving on time.
Complete any reasonable request made by a supervisor.
Maintain exemplary business appearance and follow dress code requirements.
Achieve 100% adherence to FOH shift checklist for openings and closings.
Take full ownership of scheduled shifts and use management tools for guest satisfaction.
Check server and support side-work, ensuring proper completion and addressing deficiencies.
Use POS card for comps and voids with integrity and adherence to policies.
Observe and enforce service standards and policies for servers and support staff.
Make immediate corrections for substandard performance through coaching and incident logs.
Participate professionally in counseling employees for service standard deficiencies, rule-breaking, or lack of teamwork.
Handle guest complaints using the HEAT process to ensure guest satisfaction.
Complete all shift management paperwork accurately and on time.
Complete 100% table checks for all guests.
Conduct positive and educational pre-shift line-ups.
Manage shifts positively by being supportive, helpful on the floor, and leading by example.
Be a certified Coach and participate in training new hires.
Develop and maintain a coach's team to delegate training tasks.
Certify coaches and ensure adherence to company training policies and standards.
Conduct monthly coaches meetings with agendas.
Maintain an accurate record of employee certifications.
Ensure all certifications are completed as required.
Coordinate with the chef to create staffing guidelines sheets.
Ensure pars for all positions and standard pay rates are adhered to.
Follow the proper hiring process for all new hires.
Conduct orientation following the orientation checklist exactly.
Maintain accurate personnel files for all employees.
Prepare weekly schedules using a cover count forecasting tool.
Process payroll each week without errors by the assigned deadline.