Front of House Manager (Open to Work-Study and Non-Work Study)

The University of Texas at Austin•Austin, UT

2d•Onsite

About The Position

For the 2026-2027 academic year, the Department of Theatre and Dance is looking for creative, detail-oriented student employees to join the department’s Front of House team as a Front of House Manager. This position is responsible for the smooth operation of our venues (both the lobby and audience seating area) during performances at the Department of Theatre and Dance. This position interfaces directly with patrons on a regular basis in a clear and positive manner. This is a part-time position requiring day, evening and weekend shifts coordinated around our season performance schedule. The Department of Theatre and Dance is a world-class educational environment that serves as the ultimate creative incubator for the next generation of artists, thinkers and leaders in theatre and performance. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin.

Requirements

Must be a University of Texas at Austin student, enrolled for at least 6 credit hours.
Must be authorized to work in the U.S.
Customer service experience, preferably in the ticketing, entertainment, arts or hospitality industries.
Ability to maintain a high level of poise and professionalism in all circumstances.
Ability to stand and/or walk for an extended period of time.
Strong written and verbal skills.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Strong attention to detail.
Understanding of software programs including point of sale systems and Microsoft Word, Excel and Outlook.
Experience with ticketing systems (Thundertix).
Passion for and/or experience in the performing arts.

Responsibilities

Ensure excellent customer service from all Front of House staff and provide an excellent patron experience for all guests.
Assists in resolving patron issues or concerns.
Oversees the safety of guests; provides leadership in emergency situations in communication with production.
Work with Audience Services Coordinator to train and supervise ushers.
Coordinates performance timelines with stage management, including preshow, curtain speeches, intermission and any post-show discussions.
Charged with ensuring all staff are in place for all performances.
Coordinates preshow meeting with stage management.
Maintains ticket-scanning equipment, hearing impaired devices and walkie-talkies for communicating with stage management.
Oversees printed program distribution and signage, ensuring all materials are secured at the end of the event.
Maintains the appearance of the lobby and all public areas; communicates with Audience Services Coordinator or Maintenance Services as necessary to ensure a clean and orderly space.
Completes and distributes house reports for each performance, clearly documenting any issues, compliments, concerns, issues and house capacity.
Front of House Managers should also have an understanding of ticket policies and procedures to relay to customers, collect complete and accurate data from patrons and provide feedback regarding customer experience.
Front of House Managers may also be asked to assist with walkup sales and will call tickets if necessary.
Other duties as required.