Front of House Manager

Kindred Hospitality Group•Mooresville, NC

5d•Onsite

About The Position

We're hiring an experienced, hospitality-driven Front of House Manager to join our service team as we open Deepwell — the newest full-service restaurant from the Kindred Hospitality group. This role is suited to a leader who takes pride in building a strong service culture, developing a team, and delivering a consistently exceptional guest experience. We’re searching for a lively, energetic person with a heart for hospitality and a passion for food, wine, & spirits. Someone who enjoys working with a team to improve leadership and has a great sense of integrity. Deepwell is an upscale casual restaurant and part of a growing local restaurant group, with several other restaurants in the area owned by Joe & Katy Kindred. Our culinary team has earned numerous James Beard Foundation nominations along with other national and local accolades. We're known for seasonally-driven menus, craft beer and cocktail programs, and a stellar wine list — and we're looking for team members who bring the same level of care to the guest experience that our kitchen brings to the plate.

Requirements

Previous experience as a Front of House Manager, Assistant General Manager, or similar leadership role required; upscale or fine dining experience strongly preferred
Strong leadership, organizational, and conflict-resolution skills
Working knowledge of wine, craft beer, and cocktail programs
Experience with POS systems, scheduling software, and labor management
Excellent communication skills and composure under pressure
Ability to stand and walk for extended periods
Flexibility to work night shifts, weekends, and holidays as needed
Must meet minimum age requirements for overseeing alcohol service per NC state law

Responsibilities

Oversee daily front-of-house operations, ensuring high standards of hospitality and service
Hire, train, schedule, and develop servers, bartenders, hosts, and support staff
Manage reservations, seating flow, and service pacing during high-volume shifts
Lead pre-shift meetings to communicate menu changes, specials, and service expectations
Address guest concerns and special requests promptly and professionally
Monitor labor costs, scheduling, and staffing levels to align with service needs
Partner closely with kitchen leadership to ensure seamless communication between front- and back-of-house
Uphold and enforce health, safety, and responsible alcohol service standards
Support hiring, performance management, and team culture initiatives