Front of House Manager

Gin & Luck•Los Angeles, CA

22h•Onsite

About The Position

The Front of House Manager is responsible for staff oversight, guest satisfaction and daily operations. They will also assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. All Front of House Managers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service. The Front of House Manager reports to the General Manager and Operations Director and is expected to work in tandem with other FOH Staff.

Requirements

2+ years of proven management experience in a reputable establishment
Highest levels of EQ and discretion
Ability to lead and develop teams
Experience with inventory and FOH/BOH systems
In-depth knowledge of restaurant operations, including food preparation, service standards, and safety regulations
Strong leadership, interpersonal, and communication skills with the ability to motivate and inspire a diverse team
Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
Outstanding communication skills with the ability to interact effectively with customers and team members
Excellent customer service and problem-solving abilities
Flexibility in working hours, including early mornings, evenings, weekends, and holidays
Patience and adaptability
Self-motivated and a team player
High ethics, hard worker, and a great sense of humor

Nice To Haves

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3+ years of management experience in a high-volume establishment
3-4 years of supervisory experience
Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck: Curiosity, A.B.K., Pursuit of Excellence, Contagious Joy, Connection

Responsibilities

Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
Provide guidance and leadership to employees while fostering our Core Values
Maintains service and sanitation standards in bar/restaurant and all service areas
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) Staff
Encourages and builds mutual trust, respect, and cooperation among teammates/staff
Establishes guidelines so employees understand expectations and parameters
Check in with your teammates upon arrival and before leaving to see if you can do anything for them
Maintain effective communication with all teammates before, during and after your shift
Monitor restaurant and kitchen flow in regard to timeliness during business hours, assist when and where necessary
Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports
Be capable of covering floor position when needed (for emergency purposes only)
Respond immediately and directly to all customer complaints
Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; build relationships with preferred patrons; maintain good community relations
Be up to date on Slack before you arrive for your shift
Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
Focus on continuing your education at all times and into all facets of our operations, be it the Bar, Kitchen, and Service
Show up for your shift on time and dressed appropriately and with any tools pertaining to your position
Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
Know the table numbers and position numbers in all sections of the restaurant
Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
Comply with sanitation standards and procedures according to health and legal regulations
Monitor all FOH positions in their opening and closing responsibilities and service standards
Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Handle gift certificate transactions fill out all pertinent documentation, and present to the guest
Work toward a thorough knowledge of the Gin & Luck compendium and how to navigate Evernote
Maintain a comprehensive knowledge of our POS’ operation
Gain an understanding of how to troubleshoot operational issues as they arise
Support in training of all FOH positions led by the Gin & Luck Core Values
Obtain relevant state food handler’s certificate
Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs
Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures
Administer bi-annual check-ins and annual reviews
Act in a professional manner and represent Gin & Luck graciously whether you are in house, traveling, or at another local establishment
Communicates performance expectations in accordance with job descriptions for each position
Coaches and counsels employees regarding performance on an on-going basis
Ensures employees are treated fairly and equitably. Strives to improve employee retention
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
Ensures recognition is taking place across areas of responsibility

Benefits

Health insurance
Training & development
Vision insurance
Wellness resources
401(k)
Bonus based on performance
Dental insurance
Employee discounts
Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.
"One Fair Wage"
shareholder opportunities