Front of House Manager - NYC

Original X Productions•New York, NY

1d•$62,400 - $67,000•Onsite

About The Position

Original X Productions (OGX) is seeking a Front of House Manager to lead their Retail and Food & Beverage operations teams in delivering world-class commercial products. This role is responsible for driving revenue growth and ensuring an exceptional guest experience. The ideal candidate is a strong, compassionate leader who thrives in a fast-paced environment, possesses strong attention to detail for reporting, has sales experience, and excels in communication and training.

Requirements

2+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
Bachelor’s degree or equivalent experience.
Must possess, or be able to obtain, a valid NYS food handlers certificate.
Must possess, or be able to obtain, a valid FDNY S-95 certificate.
Maintains composure under pressure and enjoys working in a fast-paced and fluid environment.
Exceptional communication skills, both written and verbal.
Organized and detail oriented.
Ability to multitask effectively.
Ability to work weekends and holidays.

Responsibilities

Implement, train, and promote guest experience policies, procedures, and standards.
Ensure the property is well maintained and in peak condition.
Schedule team members for the Cafe and Retail shop.
Participate in MOD (Manager on Duty) rotation.
Recruit, interview, and hire commercial staff for Retail and Food & Beverage departments.
Assist in the training and creation of reference materials for all commercial staff.
Enforce all rules and regulations and uphold accountability.
Oversee procurement to maintain optimal stock levels while controlling costs and waste.
Manage inventory levels and oversee all inventory stock counts and audits.
Enforce strict adherence to food safety regulations.
Develop strategies to maximize revenue and analyze sales data.
Manage Cost of Goods to ensure the cafe is hitting its budget.
Ensure compliance with local health regulations and implement responsible service policies.
Collaborate with Creative to create a seasonal drink menu.
Ensure Retail stock items are ordered from suppliers.
Manage Retail inventory levels, conducting full stock inventory monthly.
Maintain a clean and organized space in front and back of house.
Develop and implement sales strategies and incentives for team members.
Monitor third party image operators and vendors.
Implement store layout updates as directed.
Assist with special company projects as needed.
Perform any and all duties as assigned.