Front of House Manager

Blake's Orchard Full-Time • Armada, MI

3d • Hybrid

About The Position

Blake’s Orchard & Cider Mill, a family-owned agritourism business with an 80-year history, is seeking an Assistant Tasting Room Manager. This role is crucial in delivering exceptional guest experiences and overseeing daily tasting room operations. The Assistant Manager will co-manage staff, including bartenders, servers, and greeters, ensuring professionalism and a shared purpose. Responsibilities include supporting sales growth, maintaining profitability, and executing daily service through effective staffing and scheduling. The role also involves overseeing training, safety, and service standards, while fostering a positive team culture. In collaboration with the General Manager, the Assistant Manager will contribute to financial planning, budgeting, labor management, and P&L accountability. This position also participates in leadership meetings and drives initiatives to improve operations, guest satisfaction, and off-site sales. This is an opportunity for someone who thrives in a fast-paced hospitality environment, enjoys leading teams, and is passionate about creating memorable guest experiences.

Requirements

• High school diploma or equivalent
• 5+ years of experience in a restaurant, bar, tavern, or tasting room environment
• 1–2 years of supervisory or team leadership experience
• Experience managing or supporting an operation with 10+ team members
• Strong understanding of hospitality operations, customer service, and team leadership
• Ability to manage scheduling, staffing, and day-to-day floor operations
• Strong communication skills, both verbal and written
• Ability to perform basic business math, including cost and pricing calculations
• Proficiency with Microsoft Office applications
• Strong problem-solving skills with the ability to handle customer concerns professionally
• Ability to work weekends, holidays, and extended seasonal schedules as needed

Nice To Haves

• Bachelor’s degree in Hospitality, Business, or related field
• Experience managing or supporting Profit & Loss (P&L) performance
• Background in training program development or team development initiatives
• Experience in high-volume hospitality, tasting room, or seasonal agritourism operations
• Strong understanding of sales growth strategies, marketing principles, and guest engagement

Responsibilities

• Co-manage staff, including bartenders, servers, and greeters.
• Ensure the team operates with consistency, professionalism, and a shared sense of purpose.
• Support sales growth and maintain profitability.
• Ensure smooth execution of daily service through thoughtful staffing, scheduling, and on-the-floor leadership.
• Oversee training, safety, and service standards.
• Foster a positive, high-performing team culture aligned with Blake’s values.
• Contribute to financial planning and performance, including budgeting, labor management, and P&L accountability.
• Participate in leadership meetings.
• Drive initiatives that improve operations, guest satisfaction, and off-site sales opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED