Front of House Manager – The Warbler Hotel

Progressive HR Strategies • New Orleans, LA

9d • Onsite

About The Position

The Front of House Manager is responsible for overseeing all guest-facing dining operations across the hotel's restaurant outlets, including fine dining dinner service, breakfast and lunch service, in-room dining, and rooftop pool service. This role ensures exceptional service standards, seamless coordination between departments, and consistent execution of brand-level hospitality across all dayparts and service environments. The FOH Manager reports to the F&B General Manager.

Requirements

• 3-5+ years of front-of-house management experience in fine dining or luxury hotel environments.
• Strong knowledge of food, wine, and beverage service.
• Exceptional leadership, communication, and problem-solving skills.
• Experience with POS systems, reservation platforms, and service technology.
• Flexible schedule, including evenings, weekends, and holidays.
• Skilled at execution and quality across multiple concepts.
• Proven leadership experience within operations generating $2.5-5M+ in annual revenue.
• Proficiency with Microsoft Office applications and restaurant management software platforms; Margin Edge, cost management software, and spreadsheets skills.
• Exceptional communication, coaching, team-building, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment, multi-outlet luxury hospitality setting.
• Indoor and outdoor service environments (including rooftop pool operations).
• Proven legacy for developing leaders from within the team.
• Present neat appearance for self and staff.
• Flexibility to work various shifts.
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
• Lead with positive culture and execution mindset.
• Model company values with high integrity.

Responsibilities

• Lead and supervise all front-of-house operations across restaurants, rooftop pool, and in-room dining.
• Maintain Michelin-level service standards, ensuring precision, timing, and personalization of guest experiences.
• Act as the primary floor presence during service, resolving guest concerns with discretion and professionalism.
• Cultivate a culture of anticipatory service and hospitality excellence.
• Oversee daily service execution across multiple outlets and service styles (à la carte, poolside, in-room dining, breakfast/lunch transitions).
• Coordinate closely with culinary, stewarding, and hotel operations to ensure seamless service flow.
• Manage reservations, table management systems, and guest flow optimization.
• Ensure compliance with health, safety, and sanitation standards.
• Recruit, train, and develop front-of-house team members, including servers, hosts, bartenders, bus, runners, and in-room dining staff.
• Create and maintain detailed SOPs for all service areas and ensure adherence.
• Conduct pre-shift briefings, ongoing training, and performance evaluations.
• Foster accountability, professionalism, and a high-performance culture.
• Monitor labor scheduling across multiple outlets to align with business levels and financial targets.
• Drive revenue through service strategies, upselling, and guest engagement.
• Partner with leadership on forecasting, budgeting, and cost control initiatives.
• Utilize POS systems, reservation platforms, and communication tools to optimize operations.
• Ensure accurate order flow between FOH and BOH, particularly for in-room dining and pool service.
• Support implementation of new technologies that enhance service efficiency and guest experience.
• Uphold luxury brand standards across all guest touchpoints.
• Ensure consistency in service delivery across varied environments (formal dining room vs. casual poolside).
• Maintain appearance, ambiance, and service rituals aligned with brand identity.
• Lead and inspire a team aligned with Warbler Values: It's Personal, Sense of Belonging & Community, Prosperity for All, Power of Teamwork, and High Expectations.
• Create a culture rooted in integrity, inclusiveness, professionalism, and hospitality excellence.
• Uphold and operationalize all standards outlined in the employee handbooks and company policies.
• Champion a workplace of respect, safety, and collaboration.
• Actively Facilitate and cultivate impeccable FOH culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed