Front of House Manager

PharmaCann • North Aurora, IL

21h • Onsite

About The Position

PharmaCann, Inc. is seeking energetic, results-driven individuals to join their rapidly growing team. The Front of House Manager is responsible for managing a team that develops, implements, and continuously improves quality, training, customer experience programs, cash reconciliation, and at times the check-in (camera) department to improve accuracy and operational initiatives. This role ensures safety, security, and adherence to all State and Local regulatory standards. The position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann. The ideal candidate is a business process-oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and possess superior leadership and interpersonal skills.

Requirements

• Minimum 21 years of age (or per state regulations).
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience.
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities.
• Skilled in Google and/or Microsoft Office Suite.
• Experience with significant P&L responsibility.
• Strong knowledge of retail technology platforms and systems.
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business.
• Ability to communicate proficiently both verbally and in written format.
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable).
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements.

Nice To Haves

• Bachelor’s Degree in business, operations management, or a related field is preferred.
• Store management experience preferred.

Responsibilities

• Develop high customer experience standards, including a customer-oriented culture and industry-leading customer engagement through sales training and product knowledge.
• Implement a world-class customer service program to drive repeat business through strong local community networking and customer data capture.
• Work closely with GM and other Managers to exceed sales volume and KPI goals.
• Collaborate with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met.
• Comply with and audit cash procedures related to preparing deposits and daily cash reconciliation.
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of corporate processes and SOPs, and assist with providing education in areas that need to be addressed.
• Partner with the PharmaCann Human Resources team in HR functions including interviewing, recruiting, and hiring to fill open positions.
• Train managers and employees in expected customer experience and hospitality standards using tools like customer loyalty, customer satisfaction surveys, and key KPIs.
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that result in consistency across all stores.
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members' strengths, and develop areas for improvement.
• Manage performance, performance manage and coach, and discipline team members for poor performance and violation of company and compliance policies in partnership with GM and HR.
• Maintain highly organized and professional documentation of employee issues.
• Assist with other duties as assigned and in other functions of the operation including call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising.
• Project a positive image of the organization to employees, customers, industry, and community.
• Embody the culture, values, and tenets of PharmaCann and provide full support of the organization's purpose, goals, and key objectives.

Benefits

• Pay for this role starts at $26/hour

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level