Front of House Manager

Old South Smokehouse•Port Deposit, MD

3d•Onsite

About The Position

The Front of House Manager is responsible for overseeing all aspects of the front-of-house operations, including staff leadership, customer experience, operational oversight, financial and administrative tasks, safety and standards, and event coordination. This role requires strong leadership, problem-solving, and communication skills to ensure smooth daily service and overall guest satisfaction.

Requirements

Leadership & Team Management
Problem-Solving & Crisis Management
Excellent Communication
Strong Hospitality & Customer Service
Attention to Detail
Adaptability & Planning

Responsibilities

Hiring, training, scheduling, motivating, and managing FOH teams (servers, hosts, bartenders).
Greeting guests, managing reservations, seating, resolving issues quickly, and ensuring overall satisfaction.
Supervising daily service, ensuring communication between FOH and BOH, ordering supplies, and maintaining dining area hygiene.
Monitoring profitability, managing cash registers, and handling administrative duties.
Enforcing health, safety, and hygiene regulations.
Organizing special events, seating, and ensuring smooth operations for large parties.
Hire, train, discipline, and sometimes fire employees.
Order beverages, equipment, and supplies.
Inspect supplies, equipment, and work areas.
Ensure that employees comply with health and food safety standards.
Address complaints regarding food quality or service.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.