Front of House Manager

O'Reilly Hospitality Management•Springfield, MO

5d•Onsite

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM"). At OHM, we are a forward-thinking and growing company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. We are committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. We are seeking supportive, collaborative, detailed-oriented people to join our team! At OHM, we offer: 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible! Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts! Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Requirements

Previous front-of-house management experience in food service or restaurant settings required.
Proficiency in Microsoft Office Suite and common POS systems.

Nice To Haves

Bachelor’s degree preferred, but not required.
Minimum two years of restaurant management experience preferred.

Responsibilities

Lead, train, and mentor FOH staff, including recruitment, hiring, coaching, development, evaluations, and progressive discipline.
Collaborate on the creation, management, and operation of departmental budgets and expense plans.
Execute all front-of-house functions during opening and/or closing shifts, including guest relations, staff supervision, POS system operation, ambiance, and quality assurance of food and beverage items.
Drive sales, service steps, and guest satisfaction.
Enforce compliance with employment policies, ensure restaurant cleanliness, and maintain guest safety.
Direct work for team members by setting hours, weekly schedules, and assigning tasks.
Create a fun, safe environment through contests, theme nights, and incentives aligned with company values.
Practice safe food handling procedures and oversee staff adherence.
Demonstrate strong knowledge of food, liquor, beer, and wine; teach specifications to team members.
Maintain a guest-first focus with excellent service standards.
Support team member recognition and engagement programs.
Set and communicate goals with the team; track and monitor progress to financial and personal targets.
Clarify roles, responsibilities, and expectations for staff.
Ensure compliance with safe alcohol serving certifications and guidelines.
Conduct line checks before each shift (tasting items, checking temperatures/portions, verifying utensils).
Monitor ticket times and maintain efficient service flow.
Assist with inventory, ordering, and control of liquor, beer, wine, and food.
Manage liquor and labor costs in alignment with P&L goals.
Maximize productivity while balancing guest needs.
Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, and Safety culture.
Perform other duties as assigned.