Front of House - Host

Romulus Restaurant Group•Columbia, SC

13d•Onsite

About The Position

The Front of House Host greets and seats guests promptly, cheerfully, and courteously, and works to ensure a high-quality dining experience. The role includes managing guest seating and waitlists, answering the telephone and handling To Go orders, attending to guest concerns, and maintaining cleanliness and presentation in the dining area and restrooms. Hosts are expected to maintain professional working relationships with guests and employees and comply with IHOP uniform and appearance standards. Additional assignments may be given by the General Manager, Assistant Manager, or acting supervisor. No prior experience or training is required. The employee must be able to read and speak English, understand written and verbal instructions, communicate with others, perform basic arithmetic, and use common sense to carry out instructions and address routine problems. Assigned IHOP training coursework may be required. The job regularly involves standing, walking, talking, hearing, and remaining aware of surroundings. It also involves frequent use of the hands, occasional stooping, kneeling, crouching, or crawling, and occasionally lifting or moving up to 25 pounds. The work environment occasionally includes fumes or airborne particles, and noise is usually moderate.

Requirements

No prior experience or training required.
Ability to read and comprehend instructions, correspondence, and memos; write simple correspondence; and read and speak English to understand guest checks, instructions, warning and safety labels, and communicate with others.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, and diagram-based instructions and address problems involving several concrete variables in standardized situations.
Complete IHOP training coursework as assigned.
Ability to regularly stand, walk, talk, hear, and remain aware of surroundings; frequently use hands to handle objects, tools, or controls; occasionally stoop, kneel, crouch, or crawl; and occasionally lift or move up to 25 pounds.

Responsibilities

Develop and maintain professional working relationships with IHOP employees and guests.
Greet guests within 30 seconds of arrival and seat them as soon as a table is available.
Rotate station seating to help ensure quality guest service.
May handle guest complaints, ask about the dining experience, thank guests, and invite them to return.
Answer the telephone, take messages, and take and complete To Go orders.
Maintain a waiting list as necessary.
Check restrooms hourly for appropriate stock levels and cleanliness.
Clear, clean, and reset tables; clean chairs, booths, and floors after guests leave.
Perform cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards and SOP guidelines.
Perform other assignments or tasks as directed by the General Manager, Assistant Manager, or acting supervisor.