Front of House - Host

Romulus Restaurant Group•Tulsa, OK

About The Position

The Front of House - Host greets and seats guests promptly, cheerfully, and courteously, making every effort to ensure a quality dining experience. Hosts maintain professional working relationships with employees and guests, manage seating and waiting lists, and may address guest complaints and inquire about dining experiences. They also answer the telephone, take messages and To Go orders, check and clean restrooms, clear and reset tables, and perform cleaning duties according to posted charts. Hosts are expected to follow IHOP uniform and appearance standards and complete other tasks assigned by the General Manager, Assistant Manager, or acting supervisor. No prior experience or training is required. The role requires the ability to read and speak English, understand instructions and guest checks, communicate with others, perform basic arithmetic, and use common-sense reasoning to carry out instructions. Assigned IHOP training coursework may be required. The role regularly involves standing, walking, talking, hearing, and awareness of surroundings. It also involves frequent hand use, occasional stooping, kneeling, crouching, or crawling, and occasionally lifting or moving up to 25 pounds. The work environment may occasionally involve fumes or airborne particles, and noise is usually moderate.

Requirements

No prior experience or training required.
Ability to read and comprehend instructions, correspondence, and memos; write simple correspondence; read and speak English; understand guest checks, instructions, warnings, and safety labels; and communicate with others.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to carry out written, oral, and diagram-form instructions and deal with problems involving several concrete variables in standardized situations.
Ability to meet the physical demands of the role, including regularly standing and walking, frequent hand use, occasional stooping, kneeling, crouching, or crawling, and occasionally lifting or moving up to 25 pounds.

Responsibilities

Develop and maintain professional functional working relationships with IHOP employees and guests.
Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available.
Rotate station seating to ensure the quality of guest service.
May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
Answer the telephone, take messages, and take and complete all To Go orders.
Maintain a waiting list as necessary.
Check restrooms hourly to ensure proper stock levels and cleanliness.
Clear, clean, and reset tables; clean chairs, booths, and floors after guests leave.
Perform cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.