Marcella's Evening Host / Front of House

Dogpatch Games•San Francisco, CA

7d•Onsite

About The Position

Marcella's Lasagneria is hiring a part-time Evening Host to run the front of house at its fast-casual Italian kitchen in San Francisco's Dogpatch. The role works Monday through Friday, 5 pm to 9 pm, alongside the evening kitchen team and the staff at neighboring Dogpatch Games. The position reports to Shannon Newton, Owner, and is based at 1099 Tennessee St., San Francisco, CA. The Evening Host is the first point of contact for guests and helps deliver a positive customer visit by greeting guests, explaining the menu, taking orders and payments, running food, and addressing questions or concerns. The role also maintains and resets the dining room, counter, and restrooms; communicates with the kitchen; and supports catering pickups and private events when scheduled. Pay is $20–$22.50 per hour, depending on experience, plus shared tips. This part-time role does not include benefits, other than paid sick leave as required by California and San Francisco law. To apply, send a resume and a few lines about why you would be great with guests to [email protected], and include your earliest start date. Marcella's Lasagneria is an equal opportunity employer and considers qualified applicants with arrest and conviction records in line with the San Francisco Fair Chance Ordinance.

Requirements

Speak English.
Be able to earn a California ABC Responsible Beverage Service (RBS) certification within 30 days of hire, as required to serve alcohol.
Be available Monday through Friday, 5 pm to 9 pm.

Nice To Haves

Bilingual in Spanish and English.
Restaurant or customer service experience.
Experience with Toast or a similar point-of-sale system.

Responsibilities

Greet guests, explain the menu and options, and upsell when appropriate.
Take orders and payments using Toast, including pickup and delivery orders.
Run food, check on tables, and respond to guest questions or concerns, involving the kitchen or owner when needed.
Keep the dining room, counter, and restrooms clean and stocked throughout the evening.
Bus and reset tables; restock napkins, utensils, to-go supplies, and drinks.
Complete the front-of-house closing checklist at 9 pm.
Communicate with the kitchen about order timing, 86'd items, and special requests.
Support catering pickups and private events when they fall during the shift.
Work well with the Dogpatch Games team next door.