Front of House (FOH) Manager

Nick's Fish House • Baltimore, MD

51d • $55,000

About The Position

The Front of House (FOH) Manager is responsible for overseeing daily restaurant operations, team leadership, and guest experience. This role requires strong leadership, attention to detail, and the ability to motivate and support the team while ensuring seamless service and exceptional hospitality.
As a FOH Manager at Nick's, you will train and manage front-of-house team members, oversee guest satisfaction, and support business growth by ensuring efficient service, food safety compliance, and sales initiatives.
If you're an experienced leader with a passion for guest service, team development, and restaurant operations, we'd love to have you on our team!

Requirements

• Minimum of 3 years of restaurant industry experience in a managerial role.
• Strong leadership skills with the ability to motivate and inspire a team.
• A guest-first mindset and commitment to delivering outstanding hospitality.
• Demonstrated ability to effectively address and resolve challenges with both guests and team members.
• Ability to manage multiple priorities and make quick, confident decisions in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Understanding of food safety, sanitation regulations, and restaurant operations.
• A friendly, approachable, and professional demeanor.
• Willingness to work a flexible schedule, including days, nights, weekends, and holidays.
• Stand and walk for extended periods (6-10 hours per shift).
• Lift and carry trays, food, and restaurant equipment weighing up to 30-40 lbs.
• Navigate a fast-paced, high-energy restaurant environment.
• Engage with staff and guests in a loud, bustling atmosphere while maintaining focus.
• Perform repetitive motions such as carrying trays, wiping surfaces, and operating POS systems.

Responsibilities

• Oversee front-of-house operations, ensuring exceptional guest experiences and a positive team environment.
• Supervise and motivate FOH staff, reinforcing a fun, professional, and hospitality-driven atmosphere.
• Monitor, reinforce, and ensure that food safety and sanitation procedures are executed according to policy and health regulations.
• Work closely with the General Manager to drive sales growth, guest satisfaction, and operational efficiency.
• Manage food, labor, material costs, and other controllable expenses to meet financial goals.
• Ensure cash handling, property security, and product control policies are consistently followed.
• Monitor inventory levels, oversee ordering, and ensure product availability.
• Interview and select qualified applicants, ensuring a strong team-oriented culture.
• Train and develop team members in hospitality, service, and sales techniques to maximize performance and retention.
• Lead pre-shift meetings to communicate daily goals, expectations, and service standards.
• Anticipate and identify operational challenges, implementing solutions to optimize guest experience.
• Work as part of a team-service approach, collaborating with colleagues to maintain a stress-free and engaging work environment.
• Maintain a positive attitude and professional demeanor, embodying Nick's values of Excellence, Teamwork, Respect, and Accountability.

Benefits

• Competitive pay.
• Paid vacation time for work-life balance.
• Hands-on training and mentorship to support your success.
• Team-driven culture where your contributions matter.
• Growth and advancement opportunities-we love promoting from within!
• Medical, dental, and vision insurance for eligible employees.
• Employee discounts on meals and apparel.
• A fun, dynamic work environment where teamwork and respect are at the heart of everything we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees