[Internal Use Only] Team Rockwell – Front of House Assistant Manager
About The Position
The Front of House Assistant Manager helps oversee day-to-day store operations, provides leadership during shifts, and assists the Manager on Duty in running successful shifts. The role helps ensure that Front of House and Back of House operations follow proper procedures. The successful candidate is mature, patient, professional, committed to a growth mindset, and willing to provide effective feedback to Team Members. The Assistant Manager leads by example with enthusiasm and passion while helping develop a strong team that maintains high standards of excellence. This position is open exclusively to internal Team Members at the Rockwell North and Rockwell South locations in Oklahoma City. The role requires availability for at least 30 hours per week and specified peak and non-peak periods. Candidates must have served as a Senior Trainer for at least three months, become fully trained in all FOH positions, have a basic understanding of BOH operations, and complete required Pathway training plans.
Requirements
- Proven record of strong performance and attendance at Chick-fil-A Rockwell or in previous employment.
- Be a superior example of Chick-fil-A Rockwell’s Vision, Core Values, and Core Behaviors.
- Ability to coach and provide direction effectively with enthusiasm, positivity, and energy.
- Demonstrated leadership, a growth mindset, and commitment to continuous improvement.
- Proactive, go-getter approach and ability to create value for the business.
- Willingness and humility to serve others first.
- Available to work a minimum of 30 hours per week.
- Available for a minimum of 6 peak and 10 non-peak periods per week.
- Have served in the Senior Trainer role for a minimum of three months.
- Become fully trained in all FOH positions.
- Have a basic understanding of BOH operations.
- Complete all required Pathway training plans.
Responsibilities
- Assist Managers and the Director Team during each shift.
- Run shifts during non-peak periods.
- Help ensure food safety requirements and operational standards are met daily.
- Assist in completing Safe Dailies and eRQAs.
- Ensure catering orders are prepared accurately and ready to go out on time.
- Identify and solve problems before they affect speed of service or the guest experience.
- Assist in training new Team Members on proper Chick-fil-A systems and standards of hospitality.
- Provide positive and corrective feedback to Team Members.
- Ensure KitchenIQ checklists are completed.
- Maintain knowledge of all FOH Specialist positions and support Specialists as needed.
- Count down register tills and deposit money into the smart safe.
- Ensure register drawers are counted correctly.
- Take and return guest phone calls.
- Handle guest concerns and complaints professionally and kindly, striving to create remarkable experiences.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
