Front Line Manager - S&M - Digital Marketing 4A

Genpact • Wilkes-Barre, PA

4d • Hybrid

About The Position

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Requirements

• Good understanding of upstream and downstream OTC processes
• Good communication skills (written & spoken)
• Strong analytical mindset, problem solving and organization skills.
• Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.)
• Experience in customer service and or supply chain and order management.
• Good written and spoken communication skills.
• Possess ability to handle multiple tasks at a given time.
• Demonstrate ability to collaborate and partner with internal and external stakeholders.
• Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing
• Certified Digital Marketing Professional - Digital Marketing Institute
• Digital Marketing Analytics, Marketing Analytics, Media And Communications, Salesforce (Software), Sales Force Effectiveness
• English (Required)
• Proficient - C2

Responsibilities

• Checking various sources of PO inflow (EDI queue, Fax / email inbox & USPS) periodically
• Entering orders in the business ERP within given TAT
• Proactively manage product allocation on the orders.
• Ensuring delivery note on sales orders gets created in a timely fashion.
• Coordinating with shipping facilities to get the product shipped to customers.
• Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
• Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order.
• Coordinating with customers to obtain substitutes (replacement items) for unavailable items and share availability dates.
• Support customers with pool date coordination, rush shipment arrangements, and problem resolution.
• Order track and trace when shipped out of the shipping facility and share real time updates with the customer.
• Communicating with customers about various process updates such as (Order Qty or Date changes, different updates on availability, delivery, etc).
• Daily maintenance in SAP which would include reviewing error reports with the order management tool: ZORD
• Analyzing order trend of customers and raise flag if variation experienced.
• Work as a team to process any ad hoc request promptly
• Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.
• Ability to analyze and resolve problems before escalating to the next level.

Benefits

• The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level