Front End/Utility Clerk

Kroger•Ferndale, MI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

Ability to handle stressful situations.
Effective communication skills.

Nice To Haves

Basic knowledge of electronics and electricity.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create an environment that enables customers to feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments, respond to questions, and make product suggestions.
Clean up spills as needed and collect and pick up trash inside the store and in the parking lot.
Maintain the cleanliness of the department and other assigned areas.
Display a positive attitude.
Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Adhere to all local, state, and federal laws and company guidelines.
Perform the essential functions of the position with or without reasonable accommodation.