Front End Pharmacy Technician (Hybrid)

Mercalis • Scottsdale, AZ

2d • Hybrid

About The Position

The Pharmacy Technician plays a vital role in the pharmacy operations team, contributing to the safe, accurate, and timely dispensing of medications. This position requires a high degree of professionalism, diligence, and a commitment to quality care. Technicians will engage directly with patients, providers, and prescribers to facilitate prescription processing and ensure regulatory compliance. The technician must be comfortable operating within a fast-paced environment and demonstrate a proactive approach to resolving issues and maintaining high service standards.

Requirements

• High School Diploma or equivalent (required).
• Unrestricted Pharmacy Technician Trainee License – Arizona Location (required).
• 1+ years of pharmacy experience (retail, hospital, or specialty preferred).
• Must pass background check and drug screening prior to employment.
• Must be able to work on-site 2–5 days per week, depending on operational needs and job responsibilities.

Nice To Haves

• National Pharmacy Technician Certification (preferred).

Responsibilities

• Accurately enter and process new and refill prescriptions in pharmacy management systems.
• Contact patients and prescribers to collect missing information.
• Respond to inbound calls and make outbound calls to support patient care and pharmacy services.
• Report drug adverse events to internal systems and client portals.
• Demonstrate discretion in handling protected health information (PHI) and maintain patient confidentiality.
• Navigate pharmacy systems to confirm, document, and reconcile orders.
• Ensure compliance with internal SOPs, accreditation standards, and regulatory requirements.
• Maintain accurate records and documentation to support audits and operational reviews.
• Work cross-functionally with pharmacists, technicians, hub personnel, and fulfillment teams.
• Participate in training, quality checks, and continuous improvement initiatives.
• Assist in onboarding and mentoring new technicians as appropriate.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED