CSR/FEM

NetCost Market • Philadelphia, PA

3d • Onsite

About The Position

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Requirements

• Must be able to lift up to 25 pounds
• English a must

Nice To Haves

• Bachelor’s degree preferred
• 5 years of management experience
• Strong written and verbal, communication, and presentation skills
• Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives
• Ability to analyze customer-related data and draw conclusions leading to improvement recommendations
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• English /Russian (ideally)
• Passion for serving people

Responsibilities

• Supervise, train and develop cashiers and employees.
• Ensure that both departments will run smoothly and effectively.
• Maintain quality service by establishing and enforcing company standards.
• Assess store condition and customer service levels.
• Communicate and model the standards for customer service.
• Train and monitor in-store employees on the appropriate interaction with customers.
• Ensure customer satisfaction and provide professional customer support.
• Respond promptly to customer inquiries regarding service in the store.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting the best solution to solve the problem within the necessary time limits, and following up to ensure resolution.
• Prepare service reports by collecting and analyzing customer feedback.
• Recommend potential services to management by collecting customer information and analyzing customer needs.
• Keep records of customer interactions, comments, and complaints.
• Communicate and coordinate with store employees as necessary.
• Provide feedback on the efficiency of the customer service process to upper-management.
• Follow communication procedures, guidelines, and policies.
• Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions.
• Acknowledge and resolve customer complaints.
• Encourage customers to explore and try out new products.
• Know our products inside and out so that you can answer questions.
• Attend and participate in department staff meetings.
• Manage a team of cash register employees along with Front End Managers.
• Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.
• Troubleshoot POS system; ensure prompt correction of pricing and scanning problems.
• Maintain all supplies necessary for proper department operations.
• Inform cashiers on price changes, specials and all changes in store policies and procedures affecting cashiering and services.
• Coordinate tasks for cashiers to ensure smooth operation of department.
• Schedule for all cashiers in coordination with general store manager.
• Perform general cashier duties such as scanning items, collecting & verifying payments.
• Handle all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates, and any other transactions requiring supervisory involvement).
• Ensure pre-register shelves are properly stocked and all left at the register (returned) merchandise is returned to its proper location.
• Assist with / collect and store employment applications, customer discount applications.
• Count money in cash registers in the end of the working shift.
• Maintain a safe and secure environment, adhering to all safety, food safety and security programs, guidelines and regulations.
• Manage departments personnel to ensure satisfactory performance of all job functions and compliance with company policies, operating procedures, and government regulations.
• Train and develop staff, including performance evaluations, performance management and general supervision of staff.
• Process and resolve on-site customer complaints.
• Perform newly hired cashiers’ performance evaluations and appraisal information submission based on the company policy.
• Take disciplinary action in case of violation of organizational rules and policies.
• Train staff members regarding the security procedures to be followed in case of robberies, shoplifting and emergency situations.
• Address direct HR-related issues to the store manager (employee requests, conflict resolution, employee complaints, employees’ certification and introductory orientations requests and scheduling).
• Ensure that all garbage cans in the department have tightly closed lids on top of them at all times; it is a MUST that gloves get changed after each garbage disposal.
• Always be physically present when scanning the manager’s card; never give the card to the employee.
• Review transactions such as returns and approve them accordingly.
• Perform other duties as assigned by the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager