Front End Department Supervisor

Lowe's Home Centers•Erie, PA

About The Position

The Front End Department Supervisor leads associates and oversees front-end operations, ensuring staffing coverage meets customer demand and the department is prepared to deliver customer service and sales. The role provides coaching, performance feedback, recognition, and development support; addresses associate concerns; and partners with an Assistant Store Manager when formal disciplinary action is needed. The supervisor monitors operational metrics, improves processes, responds to unexpected staffing or delivery events, and supports safety, security, and shrink prevention. In locations without a Fulfillment Department Supervisor, the role also oversees front-end and fulfillment activities, including checkout, returns, pickup-in-store, and delivery order picking and staging. Duties may include coordinating staffing, researching register shortages and overages, handling cash deposits and register transactions, validating order readiness and timing, and preparing merchandise for customers and delivery orders. The supervisor cross-trains across store areas and ensures work areas are clean and safe. As Manager-on-Duty, the supervisor provides store-wide leadership, supports customer service and staffing, coaches associates in the moment, manages responses to call buttons, and hands off observations to the next MOD. The role also directs non-MOD activities to the appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Four years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain coverage for customer demand, and redeploy associates as needed.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members to understand challenges, elevate issues, and provide timely feedback, coaching, recognition, and development support.
Address associate relations concerns and elevate them to senior management or HR when appropriate.
Coach the team on processes and operational efficiency, monitor performance metrics, and identify and implement solutions to barriers affecting operations or the customer experience.
Respond to unexpected events, such as callouts, no-shows, and unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting theft concerns, maintaining inventory integrity, conducting daily safety reviews, and keeping areas clean and organized.
Recommend strategies to reduce unproductive time, waste, or product loss, and analyze operational activities for ways to reduce customer impact.
Build collaborative relationships with cross-functional partners, seek feedback, and adapt to work challenges and organizational change.
Where there is no Fulfillment Department Supervisor, oversee and improve front-end and fulfillment activities, including checkouts, returns, overrides, till audits, Pro fulfillment, pickup-in-store, and delivery picking, staging, and fulfillment.
Ensure front-end support associates greet customers, answer phones, respond to inquiries, and address customer concerns.
Allocate staffing according to customer demand across fulfillment functions and front-end areas, including registers, service and returns desks, head cashier posts, and the money room.
Research register shortages and overages, deposit cash in the bank, and handle register pulls and loans.
Monitor customer service desk activity and support it when needed.
Validate delivery order readiness and communications, research and monitor short picks, and ensure orders are picked and staged on time.
Cross-train in other store areas to support customer service; receive and direct calls appropriately.
Inspect fulfillment areas, bays, and inventory for cleanliness and safety; pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders using power equipment when needed.
Validate items being carried into or out of the store when appropriate.
As Manager-on-Duty, provide store leadership for engagement, customer service, staffing, and operational efficiency; walk the store and coach associates in the moment.
Ensure associates are prepared to deliver sales and service, and ensure Specialty and Pro areas are staffed appropriately for customer traffic.
Shift associates to high-traffic areas or department hotspots, manage responses to call buttons, and keep aisles clean, safe, and clear of clutter.
Hand off shift observations to the next Manager-on-Duty and direct non-MOD activities to the appropriate leaders.
Perform other duties as assigned.