Front End Department Supervisor

Lowe's Home Centers•Richmond, VA

23h

About The Position

The Front End Department Supervisor leads associates and oversees front-end operations, with fulfillment oversight in locations without a Fulfillment Department Supervisor. The role supports customer service, staffing, operational efficiency, safety, security, and shrink prevention. The supervisor may also serve as Manager-on-Duty, providing store-wide leadership and responding to customer and operational needs. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Four years of experience in a retail environment, or five years if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain coverage based on customer demand, and redeploy staff as needed.
Participate in interviews and provide input into associate selection decisions.
Connect with associates about challenges, provide timely feedback and performance coaching, recognize accomplishments, and support associate growth and development.
Address associate relations concerns and elevate issues to senior management or HR when appropriate.
Coach the team on proper processes and operational efficiencies; monitor key performance metrics and address barriers to operations or customer experience.
Respond to unexpected events by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations for ways to reduce customer impact.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt to workplace challenges and change.
Where there is no Fulfillment Department Supervisor, oversee front-end and fulfillment activities, including checkout, returns, overrides, till audits, pickup, installation, delivery picking, staging, and fulfillment.
Ensure front-end associates greet customers, answer phones, respond to inquiries, and address customer concerns.
Allocate staffing based on customer demand across fulfillment and front-end functions, including registers, customer service and returns, head cashier posts, and the money room.
Research shortages and overages, deposit cash at the bank, and handle register pulls and loans.
Monitor Customer Service desk activity and provide support as needed.
Validate delivery-order readiness and communications; research and monitor short picks; ensure orders are picked and staged on time.
Cross-train in other store areas, direct calls appropriately, and conduct walks to ensure fulfillment areas, bays, and inventory are clean and safe.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store and coach associates in the moment; ensure associates are prepared to deliver quality sales and service.
Ensure Specialty and Pro areas are staffed appropriately, engage with customers, and drive sales; shift associates to areas of high traffic or department need.
Manage associate responses to call buttons, ensure aisles are clean and safe, and hand off shift observations to the next Manager-on-Duty.
Route non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to the appropriate leaders.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.