Front End Department Lead
About The Position
Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience. The role leads and supports front-end associates, manages cashier and customer service transactions and cash-control tasks, supports customer pickups and online order fulfillment, and coordinates with other departments to keep store operations efficient. The position also supports broader store operations and demonstrates Rural King’s values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Requirements
- 3+ years of retail cashier, front-end, or supervisory experience preferred, or equivalent education and experience.
- Strong cash-handling, math, organizational, and attention-to-detail skills.
- Strong leadership, communication, customer service, and problem-solving skills.
- Ability to identify errors and maintain accurate records.
- Ability to use POS systems, Microsoft Office, and other retail technology.
- Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.
- Ability to sit or stand for extended periods.
- Ability to lift, push, and/or pull 30 pounds repetitively and 31–50 pounds intermittently.
- Ability to navigate all areas of the store.
- Ability to communicate effectively with customers and associates.
- Close vision required for computer-related activities.
Responsibilities
- Lead, train, and support front-end associates in daily operations.
- Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
- Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
- Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
- Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
- Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
- Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
- Assist customers with load outs, product questions, phone calls, and other front-end needs.
- Coordinate with other departments to resolve customer needs and maintain efficient operations.
- Communicate policies and expectations clearly and participate in cross-training and required training.
- Support other store operations and perform duties as assigned.
- Demonstrate Rural King’s values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Associate discounts
- Training and professional development
- Career opportunities with a company that promotes from within
- A collaborative, team-focused work environment
- Eligible associates may receive overtime pay in compliance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
