Front End/Courtesy Clerk

Kroger•Anchorage, AK

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves greeting, engaging with, and assisting customers; efficiently processing transactions; supporting a welcoming store environment; and following company policies, safety procedures, and applicable laws. The position also provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Understand and use the Point of Sale (POS) system, handling cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons, where applicable.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Comply with safety procedures; identify unsafe conditions, accidents, or issues and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Protect customer and business information and act with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.