FRONT END/COURTESY CLERK

The Kroger Co.•Syracuse, UT

11d

About The Position

The Front End/Courtesy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk greets and assists customers, processes transactions accurately and efficiently, and follows company policies for payment types, checkout procedures, restricted-sale items, coupons, gift cards, postage stamps, and loyalty offers. The position also supports food and workplace safety, reports pricing discrepancies and equipment issues, and helps customers feel welcome by answering questions about products throughout the store. The clerk must work cooperatively in a fast-paced environment, manage conflict appropriately, act honestly with customer and business information, and seek assistance when needed. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently.
Understand and use the Point of Sale (POS) system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits on cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow applicable policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer questions about products sold in the department and throughout the store, creating a welcoming environment for customers.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.