Front End/Courtesy Clerk

Kroger•Parker, CO

17d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role greets, engages, and assists customers; processes transactions quickly, accurately, and efficiently; and follows company policies for payment tenders, checkout procedures, restricted-sale items, postage stamps, gift cards, coupons, and cash handling. It also supports a welcoming store environment, follows food-safety and safety procedures, reports pricing discrepancies and unsafe or damaged equipment, and complies with applicable laws and company guidelines. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced environment and manage conflict constructively.
Ability to act honestly and with integrity when handling customer and business information.
Ability to follow directions and seek assistance when needed.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Understand and use the POS system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy.
Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special ads.
Adhere to food safety regulations and guidelines.
Comply with safety procedures; identify unsafe conditions, accidents, or issues and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Answer customer questions about products in the department and throughout the store, creating a welcoming and appreciative environment.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.