FRONT END/COURTESY CLERK

The Kroger Co.•Albuquerque, NM

16d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes assisting customers, processing transactions, maintaining checkout accuracy, following company policies and legal requirements, and supporting a safe and welcoming store environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently through the check lane.
Understand and use the Point of Sale (POS) system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits on cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons, where applicable.
Stay current with present, future, seasonal, and special advertisements.
Adhere to food safety regulations and guidelines.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.