FRONT END/COURTESY CLERK

The Kroger Co.•Huntington, WV

25d

About The Position

The Front End/Courtesy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The clerk demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves greeting and assisting customers, processing transactions accurately and efficiently, operating the point-of-sale system, and following company policies for payments, restricted items, coupons, gift cards, and checkout procedures. The clerk also supports food safety, workplace safety, equipment maintenance, and loss prevention; answers customer questions; and follows applicable laws and company guidelines. The position requires cooperation in a fast-paced, sometimes stressful environment and providing direct support to minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently.
Operate the Point of Sale (POS) system and handle cash, checks, credit and debit cards, SNAP EBT and Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy.
Follow company limits on cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.