Front End/Courtesy Clerk

Kroger•Brookings, OR

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports customers at the front end by greeting and assisting them, processing transactions accurately and efficiently, and answering questions about products. It also involves following company policies, food safety requirements, and applicable laws; helping maintain a safe, clean environment; and reporting discrepancies, unsafe conditions, and equipment needing repair. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict reasonably and cooperatively, handling customer and business information honestly, and seeking assistance when needed. It may include direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Minimum customer service experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently using the check lane.
Understand the POS system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.