Front End Coordinator

The TJX Companies, Inc.•Greenville, SC

5d•$14 - $14•Onsite

About The Position

The Front End Coordinator leads frontline operations to promote a highly satisfied customer experience and customer loyalty. The role trains and mentors Associates on register transactions, policies, procedures, and frontline execution; provides recognition and constructive performance feedback; and helps foster a welcoming, valued, and engaged environment. The Coordinator maintains cash controls, coordinates register assignments and breaks, monitors equipment, audits paperwork, and upholds operational, merchandising, cleanliness, recovery, and loss-prevention standards. The role also addresses customer concerns, reports safety hazards and equipment issues, and may work in multiple store areas as needed. Other duties may be assigned.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise, with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and frontline register transactions.
Provide recognition and constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund.
Adhere to labor laws and meal and break period policies.
Assign registers and coordinate breaks to optimize frontline and sales-floor coverage.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to Company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss-prevention policies and procedures, including applicable merchandise ticketing, EAS tagging, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards in the store.
Work in multiple areas of the store as needed.
Perform other duties as assigned.