Front End/Cashier

Kroger•Vernon Hills, IL

12d

About The Position

Assist customers and process sales while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role may include cashier, store accounting, and customer service desk functions. The associate must work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, handle customer and business information honestly, follow directions, seek assistance when needed, and support minors, individuals with special needs, and older adults through direct interaction. The essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED, or a combination of relevant education and experience.
At least six months of cashier experience to work at the Customer Service Desk.
Minimum age of 18; 19 in Idaho, or 19 in Alaska if selling tobacco.
Ability to pass a drug test.
Ability to work in a fast-paced environment and weekends on a regular basis, any shift, and overtime as needed.
Ability to organize and prioritize tasks and projects.
Accuracy and attention to detail.
Ability to work cooperatively in a high-paced and sometimes stressful environment, manage conflict in a reasonable and cooperative manner, handle customer and business information honestly, follow directions, and seek assistance as needed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Knowledge of company policies, procedures, and organizational structure.
Related retail experience.

Responsibilities

Deliver and encourage other associates to deliver excellent customer service.
Perform cashier functions, including opening and closing the register, ringing sales, completing tender transactions, bagging merchandise, making money drops, and using produce codes.
Complete the file maintenance log for price discrepancies.
Maintain the checkstand area according to housekeeping standards.
Answer telephones.
Comply with corporate policies and promote and follow company initiatives.
Verify Electronic Article Surveillance tags are deactivated or removed at the point of sale; respond to pedestal activations and verify tag removal as necessary.
Maintain store accounting functions and prepare bank deposits of excess cash and checks.
Open and close the customer service desk.
Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, and equipment rentals.
Provide lottery service (except in Alaska) and fish and game licenses.
Send and receive faxes, administer lost and found, and run vendor reports.